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| •2010 CNA Dealers Choice Award |
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| •2009 CNA Dealers Choice Award |
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| •2008 CNA Dealers Choice Award |
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| •2007 CNA Dealers Choice Award |
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| •2006 CNA Dealers Choice Award |
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| •2005 CNA Dealers Choice Award |
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| •CNA Wins 6th Straight Dealers Choice Award! |
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| Achieving F&I Excellence! Today the consumer will not tolerate another sales presentation in the F&I office. They expect a Financial Services Professional capable of reviewing their repayment, risk management, and vehicle protection options and assisting them in making an informed decision. Today, the best sales pitch is no sales pitch at all! Achieving F&I Excellence provides both new and experienced F&I managers with the consultative selling skills necessary to lead todays informed customer to a positive buying decision. Achieving F&I Excellence will enable your F&I manager to quickly discover customer needs, demonstrate how a particular product will benefit a particular customer, and overcome objections, while enhancing the customers F&I experience. By ensuring every option is offered, explained and customer need filled, our training program can dramatically increase your F&I sales, profits, and customer satisfaction! |
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| F&I Excellence Schedule |
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March 14-16, 2011 - Soddy Daisy, TN |
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April 19 - 22, 2011 - Scottsdale, AZ |
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June 14 - 17, 2011 - Scottsdale, AZ |
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August 8 - 10, 2011 - Soddy Daisy, TN |
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September 13 - 16, 2011 - Scottsdale, AZ |
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October 11- 14, 2011 - Scottsdale, AZ |
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November 8 - 9, 2011 - Scottsdale, AZ |
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December 12 - 15, 2011 - Scottsdale, AZ |
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Click here to enroll online |
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| A premier, consultative, menu-based F&I certification program presented by a nationally recognized F&I trainer, author and NADA speaker. The numerous benefits of Achieving F&I Excellence training include: |
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Changes manager’s focus from selling products to helping customers in increasing product sales, profits and customer delight with the F&I process.
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Implements a customer-centered, needs-based F&I presentation based upon the customer’s agenda, not he F&I managers’.
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Trains managers to respond positively to customers’ questions, concerns and objections.
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Enables F&I managers to use objections to help lead customers to positive buying decisions.
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Provides basic and advanced sales techniques with 10 great visual aids and closes from service contracts.
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Shows managers how to evaluate and analyze credit from a lender’s perspective in order to provide paper buyers with valid reasons to approve the credit-challenged customer.
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Educates managers with regard to the laws and regulations impacting F&I on a daily basis.
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Ensures proven and consistent F&I processes and best practices are always utilized.
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Increases the sales of all F&I products by providing and F&I process that enables managers to collapse confrontation at the point of contact. |
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